December 2016

Volume 33, Issue 4

An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic

Authors: P.A. Fee A.M. Hargan
doi: 10.1922/CDH_3916Fee03

Abstract

Dental Public Health in Action Abstract: This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time. Key words: dental attendance, intervention, telephone reminder, Scotland

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